Privacy Policy

We at Direct Broadband are dedicated to keeping your information private. The Subscription Service and our Websites (www.dbm.ng) are both covered by this Privacy Policy. Our practices for collecting, using, and processing data are governed by this privacy statement. Additionally, it outlines your options for how to use, access, and correct your personal information. Use of the Websites or the Subscription Service is not recommended if you disagree with the data practices outlined in this privacy statement.

This Privacy Policy is updated on a regular basis. Any time our privacy policies change, we'll update this page and, if the changes are important, we'll send you an email to let you know.

We encourage you to examine this privacy policy on a regular basis even though we will let you know about any significant changes before they take effect. Previous iterations of this privacy policy will also be archived for your review.

Please contact us by email, if you have any questions about this privacy statement or how we handle the information you give.

1. Our customers' Use of the Subscription Service

The Direct Broadband Service

Anyone who uses our service—including our clients and Direct Broadband—can sign up for fiber optic internet service. The data that subscribers who provide their contact information to us add to our database Once subscribers and site visitors have expressed an interest in the company's products or services, this information is utilized to get in touch with them and facilitate communication.

2. Information We Collect

When You Visit our Websites

Without disclosing any Personal Information about yourself, you are free to browse the Websites. We ask for your Personal Information when you visit the Websites or sign up for the Subscription Service, and we also gather Navigational Information.

"Personal Information"

This includes contact information, such as your name, e-mail address, company name, address, phone number, and other details about you or your business, as well as any information you voluntarily provide to us that identifies you personally. Personal Information can also include information about any transactions, both free and paid, that you conduct on the Websites, as well as information about you that is publicly accessible that we obtain from service providers or that is readily available online, such as from Facebook, Twitter, and Google.

Navigational data and payment information are also considered personal information if they can be used to directly or indirectly identify a person. Information about your computer and your visits to our website, such as your IP address, location, browser type, referral source, visit length, and pages visited, are referred to as navigational information. See the section below marked "Navigation Information" for more details. Payment details comprise. When you sign up for the Subscription Service, we get and process payment information from you, including billing and credit card details, through third-party PCI-compliant service providers. We do not otherwise obtain sensitive information about you.

Information we collect from third parties

We may occasionally obtain Personal Information about you from third parties, such as partners with whom we co-brand services or collaborate on marketing initiatives, as well as publicly accessible sources like social networking websites.

Information About Children

The Websites are not intended for children under the age of 16, and we do not knowingly or intentionally collect information about them. If you believe we may be in possession of information about a person under the age of 16, send us an email so we can take the necessary steps to obliterate it.

3. How We Use Information We Collect

Compliance with Our Privacy Policy

We only make use of the data we gather in accordance with our Privacy Policy. Through our agreements with them, customers who use our Subscription Services are required to abide by our Privacy Policy.

We Never Disclose Personal Data

Your Personal Information will never be sold to a third party by us.

Use of Personal Information

We only use the information we collect in ways that are consistent with our privacy policies. Customers who use our Subscription Services are obligated to abide by our Privacy Policy through our agreements with them.

• send you marketing communications about our company and information or Direct Broadband content that we believe may be of interest to you via mail, email, or other channels
• In accordance with your communication settings, we will encourage you to use our services and will share with you informational and promotional content
• give statistical data about our users to other businesses; however, this data will not be used to specifically identify any user provide you notices of amendments to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other agreements
• meet legal criteria
• personalize your browser experience and improve the Subscription Service

We may contact you on behalf of external business partners about a specific offering that may be of interest to you from time to time. In certain instances, we do not disclose your Personal Information to a third part.

We use the information acquired from our clients via our Subscription Service for the following purposes

• to deliver the Subscription Service (which may include detecting, preventing, and resolving security and technical concerns
• Otherwise, to meet the duties outlined in the Direct Broadband Customer Terms of Service
• to respond to demands for customer service

Comments & Testimonials from Clients

On our websites, we publish customer reviews and comments that can include Personal Information. Prior to publicizing the client's name and review, we email each consumer to get their permission.

Utilisation of Credit Card Data

If you provide us with your credit card information, we will only use it to verify your creditworthiness and obtain payment from you. For the management of credit card processing, we employ a third-party service provider. Except for the express purpose of processing credit cards on our behalf, this service provider is not allowed to store, keep, or utilize the information you supply.

Your Personal Information is Secure

We utilize a variety of security technologies and procedures to help prevent unauthorized access, use, or disclosure of your Personal Information. We safeguard the Personal Information you provide us by storing it on computer servers in a secure, monitored environment that unauthorized parties cannot access, use, or disclose. To protect all Personal Information, physical, technical, and organizational precautions are in place.

Social Media Features

Our websites contain social media features like the Facebook Like button, as well as widgets like the Share This button or live interactive mini-programs. Your IP address, the page you are visiting on our sites, and a cookie may all be collected by these features in order for them to work effectively. Either a third party or our websites themselves host the social media features and widgets. These features are not covered by this privacy statement. The privacy and other rules of the businesses offering these features will apply to your dealings with them.

External Websites

Links to other websites are available on our websites. Since we have no control over and assume no liability for these other websites' content or business practices. Our inclusion of these links does not imply that we approve of the views expressed on these other websites, their owners, or their business practices. These other websites are subject to any privacy and other policies they may have, and our Privacy Policy does not apply to them.

Public Forums

We provide community forums, blogs, and message boards that are open to the public. Please be aware that any information you voluntarily disclose in any of our open message boards, blogs, or forums may be captured and utilized by others. If you request it as outlined in "Opting Out and Unsubscribing" below, we will amend or delete any information you have provided on the Websites.

Retention of Personal Information

The type of information we collect about you determines how long we store it, as explained in more detail below. In the event that this is not possible, we will securely preserve your information and keep it separate from any other uses until deletion is possible. After such a time, we will either delete anomynize your information.

When we have an ongoing, legitimate business need to keep the Personal Information you give us, we do so (for instance, as long as is necessary to get in touch with you regarding the Subscription Service or our other services, or as necessary to comply with our legal obligations, settle disputes, and uphold our agreements).

When we no longer need to process your personal information for legitimate business purposes, we either securely delete it or anonymize it. If this is not possible, we securely retain your personal information and keep it separate from any other processing until deletion is possible. If you follow the instructions in "How to Unsubscribe from Our Communications" below, we will remove this information from the servers early on your request.

If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Su

We retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Direct Broadband account, if you have elected to receive marketing communications from us. We keep information collected from cookies and other tracking technologies for a reasonable period of time after it is created. ​

4. Information Sharing Procedures

Business Events

All information received by Direct Broadband on the websites and the subscription service would be given to the new firm if we (or our assets) are purchased by another business, whether through a merger, acquisition, bankruptcy, or other legal process. If there is a change in ownership, the uses of your personal information, or your choices regarding your personal information, you will be notified via email and/or a conspicuous notice on our website.

Mandatory Disclosure

If required by law, or if we have a good faith belief that using or disclosing your Personal Information is necessary to defend our rights, ensure your safety or the safety of others, carry out an investigation of potential fraud, or otherwise comply with the law, court order, or legal process, we retain the right to do so.

5. Cookie-related Technologies

Cookies

Cookies or related technologies (such web beacons) are used by Direct Broadband and its partners to track user behavior on the website, analyze trends, administer the site, and gather demographic data about our user base as a whole. Please refer to our Cookie Policy to learn more about how we use cookies on our websites and how to alter your cookie choices.

Navigational Data Gathered from Our Clients

When you visit our clients' web pages on the Subscription Service, they can utilize the tools we provide as well as tools supplied by third parties to gather Navigational Information. We at Direct Broadband have no influence over how our clients use these products, nor do we have any say over the data they gather or how they utilize it.

Advertising

In order to handle our advertising on other websites or to display advertising on our website, we collaborate with a third party ad network. In order to deliver you personalized advertising based on your interests, our ad network partner utilizes cookies and Web beacons to gather information about your activity on this and other websites.

Our Privacy Policy and Cookie Policy do not apply to any tracking utility company's usage of cookies and web beacons.

To Unsubscribe From Our Communications

By clicking the "unsubscribe" link at the bottom of our emails, changing your communication options, or sending us an email at Privacy, you can opt out of receiving our marketing communications. Transactional emails pertaining to a customer's account with us or the Subscription Service cannot be opted out of by the customer.

6. Refund Policy for Clients

• Customer satisfaction is our top priority, and we provide refunds when necessary.
• Please be aware that all refund requests will be handled according to the course of action and when there is no possible resolution.
• Client who request a refund after making a purchase will get it within 14 business days.
• At any time, Direct Broadband has the right to modify or revoke this policy.

7. Suspension of Voluntary Service

• All customers must adhere to this.
• Only emails sent to sales@dbm.ng will be accepted for requests to suspend voluntary service.
• If the customer does not contact the customer support department to request a voluntary service suspension while the service is not being used and expires, they will be responsible for paying an upfront monthly recurring cost.

8. Payment Guidelines

• No monetary or lost hours compensation will be given in the event of planned or unforeseen maintenance or outages lasting fewer than 24 hours. However, if a scheduled or unexpected outage lasts longer than 24 hours at a time, the customer will be compensated for the missed days.
• Lost days due to technical issues or device failure will be handled on a case-by-case basis, with compensation computed from the time the complaint was reported to Direct Broadband contact center to the time the complaint was rectified.
• Direct Broadband Limited has complete power to change this policy.