Where are your coverage locations?
We have coverage around these environs in Lagos: Lekki phase 1, VictoriaIsland, Ikeja GRA; Ibadan, Port Harcourt, Abuja, Kano, Kaduna and it's been updated as we expand.
What are the different internet plans you offer and their respective speeds?
Can I change my subscription plan?
Yes you can. It is advised that you do so at the start of a billing cycle.
What is the process for troubleshooting internet connectivity issues?
Please verify if your subscription has expired. If your subscription is still active but you're experiencing connectivity issues, ensure that the light indicators on your modem are on. Check for red lights on the LOS or PON indicators blinking and ensure that all cables are securely connected to the ONU. If the issue persists, please reach out to our customer service team for prompt assistance.
Do you provide a Wi-Fi router or modem with your internet service?
Yes we provide Wi-Fi router or modem with our internet service.
What should I do if I see a red light on my modem?
Securely position the modem out of reach of children or pets to prevent any tampering or accidental contact. Verify that all cables are correctly connected to the modem. If you observe a blinking red light on the modem, power off the modem from the power source for approximately 5 seconds, then restart it. If the blinking red light persists, please reach out to our customer service team for prompt resolution.
What should I do if the power light on my modem is not on?
Ensure that the power source is correctly connected and activated. Please press the LED button located on the modem. If the LED button remains inactive, attempt using an alternate power cable or source to verify functionality. If the issue persists, reach out to our customer service team for swift resolution.
Are there any additional fees or charges that I should be aware of?
None.
What is your customer support availability for technical assistance?
All remote assistance and resolutions are done within 4 hours, however, onsite repairs are resolved within 24 to 48hrs.
Can I transfer my internet service to a new address if I move?
Yes. We offer the option to relocate your direct fiber optic internet service at a cost that will be communicated to you. .Kindly contact our customer service team or send an email to support@dbm.ng, and we will be happy to assist you.
